When Will my Order Ship

Our current shipping lead time for in-stock items is 5-7 days. Some items are available to order with a longer listed lead time. You can refer to your confirmation email to view the lead time for your order. Orders are shipping within the provided lead time, and your order may not show as processed until the item is ready to ship.

How do I return my items?

Generally speaking, we do not require or accept returns if it is a change mind, especially if the product is opened. Feel free to dispose of the product as you wish.

We do, however, accept returns of unopened products under certain circumstances.

Please confirm any returns with customer service prior to shipment, via email:


I still haven’t received my refund

If we have initiated a refund and you haven’t yet seen it credited back to you, first check your bank account again! These things typically have a processing time before the refund is officially posted. Then contact your credit card company or bank. If you’ve done all of this and you still have not received your refund after 5-7 business days from when the refund was initiated, please contact us at info@e-essentials.co.uk